Support Agent / EMT - RTMC – Portland

Position Type:

Full-time

Support Agent, Regional Telephonic Medicine Center

In order to be considered for this position, your resume must reflect ALL relevant licenses, certifications, education, and experience noted in the requirements and minimum qualification sections of this job posting. Without this information candidates cannot be considered for positions to which they may be qualified.

Job Purpose: Function as key coordinator for all bed finding, repatriation, ambulance dispatch, outside Emergency Department (ED) and hospital coordination, priority calls, messaging and other duties as necessary in the Regional Telephonic Medicine Center (RTMC). Answer the primary RTMC phone-line for these services and directly manage or triage calls as appropriate per protocal. Support the physician and advice nurses working in the RTMC with coordination of consultations, documentations, and other tasks as needed.

***LICENSING/CERTIFICATION REQUIREMENTS***

Oregon or Washington certification as an EMT-Basic, EMT-Intermediate, or EMT-Paramedic.

MINIMUM QUALIFICATIONS:
.2-5 years experience working as an EMT or Paramedic. Excellent interpersonal, oral and written communication skills. Excellent multi-tasking ability. Effective in conflict resolution and team building.

Must demonstrate warmth, cultural competence and responsiveness to customer needs.

PREFERRED QUALIFICATIONS:
Minimum of 2 years experience working at Kaiser Permanente. Proficient in MS office programs, to include Word, Excel, and Access.

HOURS/SHIFT: 40 hours per week. Monday - Sunday, varied hours. Located at the Regional Call Center in N. Portland.


PASSING A BACKGROUND CHECK AS WELL AS A DRUG SCREEN IS REQUIRED FOR ALL EXTERNAL HIRES.

Send resume online. Kaiser Permanente is an AA/EEO employer